FAQ

Frequently Asked Questions

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Questions about delivery

Questions about stock

Questions about our products

Questions about payment and warranty

Official documents

Safety first

Questions about delivery

Delivery options
You can choose between having your kayak delivered to your home, collecting the kayak yourself or arranging your own delivery.

Costs

Delivery Times

Mainland UK - We will strive to dispatch your order within 24 hours from the time you place your order. You will receive a dispatchconfirmation email and you can expect delivery within 2-3 working days after its dispatch.

Scottish Highlands/Islands & Isle of Man and Isle of Scilly - Delivery prices are available on request

Northern Ireland & Republic of Ireland- Delivery times depend on the day of the order.  The kayaks usually don't take longer than six to 10 working days to arrive at your door.

Transport of accessories

Accessories have a fixed transport cost depending on their size:

• Small accessories: e.g. leash, D rings, scupper plugs, cost £4.99 to transport for a total of 1-10 items
• Medium accessories: e.g. paddle or seat, cost £5.99 to transport for a total of 1-10 items
• Large accessories: motors, trolleys etc, cost £9.99 to transport for a total of 1-10 items

If you purchase mixed accessories, for instance: a motor, a paddle and a leash, the transport cost will take the form of the largest item sent, in this case £9.99.

If you purchase a kayak with accessories, the transport cost will be that of the kayak to its destination.

Poor delivery of products
All of our deliveries are insured.  In the rare chance there is a problem with the condition of your kayak upon delivery, we are happy to replace it immediately.

Please thoroughly check your product as soon as it arrives.  If there is any issue please get in touch with us as soon as possible.When the transport agency delivers the kayak, they will ask you to review the product to see if itâs in good condition before signing. If you do not have time to review it then and there, sign the delivery form as 'TO BE REVIEWED'. You will have 24 hours to review the product and claim any transport damage.

You are purchasing a completely new, unopened, unused product that shouldn't have any damages. Every kayak comes wrapped twice in a plastic seal with card protectors on the bottom side of the kayak in order to protect it during transport as much as possible.

Accessories that are included in the model, pack or series are inserted within the original packaging of the kayak and then resealed.

For Fisher models, the swivel rod holders are stored in the front hatch of the kayak in order for them to arrive in the best condition possible.

Can you guarantee my kayak will arrive in 48 hours?
Our logistics partners strive to deliver our products within 48-72 hours in mainland UK and we are happy to report that this is usually the case.

Orders to the Scottish Highlands and Islands take between 5-7 working days and orders to the Northern Ireland, The Isles of Man and Scilly between 6-10 working days.

Can you collect the kayak in person?
Yes of course, and we're all for it!  Just let us know that you want to do this during checkout process.

Can I arrange my own delivery?
Sure you can. When you place your order just make sure to advise us when and where you plan to arrange collection.

Questions about stock

If a product is showing out of stock, when will it become available again?
Under normal circumstances we have new stock delivered every 20 days.

Can you give me an exact date for stock arrival?
We import many products from around the world. There are many different factors that affect the date of arrival, for example customs, which means itâs difficult to give exact dates. If you have any such query for a specific product please contact us.

Questions about our products

What is a Sit-On-Top Kayak?
Sit-on-top kayaks are similar to traditional 'sit-inside' kayaks, or canoes, but instead of sitting inside the vessel, you sit in a moulded seat on top. Some are fiberglass, but most are made of durable polyethylene using the Roto Mould system. This means that the kayak is moulded out of one piece of polyethylene, which makes it much more resilient.

Sit-on-top kayaks share many of the benefits of traditional canoes, but tend to be easier to use and less expensive.

There are sit-on-top kayaks designed for fishing, surfing, expeditions, scuba diving and more. Some of these have specialised designs, but most sit-on-tops are designed for multiple uses and are created with the recreational or amateur paddler in mind.

Aside from being easy to use, sit-on-top kayaks have many advantages over sit-inside kayaks, among the most important being comfort! A traditional sit-inside kayak can feel constrained, especially for those with longer legs or those who have more limited flexibility. A sit-on-top kayak feels more open and gives the paddler more freedom of movement. 

Another important advantage is the simple rescue procedure.  Safety is important for everyone, whether a beginner or a more expert kayaker. Sit-on-top kayaks have an open deck instead of a closed one, which means less risk of getting caught in the boat if it were to tip over. With a sit-on-top kayak there is no need to practise "eskimo rolls" or "wet exits".

These features make sit-on-top kayaks especially attractive to people who are new to the sport, and people who do not plan on doing long expeditions but rather prefer to kayak for leisure. Sit-on-top kayaks are fun for everyone, and a great way to begin to enjoy kayaking!

Sit-On-Top kayaks are fun and a great way of enjoying kayaking. Grab a paddle and enjoy kayaking with Galaxy Kayaks.

Are your kayaks made through Roto Moulding?
Yes. All our kayaks are made from 5mm of polyethylene using a Roto Moulding process. The kayak is moulded in one piece which makes it much more resistant and durable.

Is the Cruz slow?
Shorter kayaks will be slower than larger ones by nature. Being shorter and wider you gain on stability and it is easier to store them but lose on some speed compared to the Sturgeon for instance.

Have a look at our Galaxy Guide for a comparison between our range of Galaxy Kayaks.

Do your kayaks come with a drainage system?
All of our kayaks come with a drainage system and this is a very important part of a sit-on-top kayak.

The system works by having various drainage points specially positioned around the kayak. These points come with scupper plugs made of rubber. The plugs are always left inserted in the kayak, unless you know that the kayak will become filled up with water (e.g. when surfing waves).

If water enters your kayak and you want to get rid of it, you can do so by removing the scupper plug in the area affected and then start paddling ahead. This will create a suction that will remove the water collected in the kayak. Once the water has been removed, quickly reinstate the scupper plug.

Can my child accompany me on an individual kayak?
No. we do not recommend this. They are not designed for two people.

Can water get into a kayak?
Yes. Kayaks with holes for hatchets, or drainage systems run the risk of some water entering them. All our kayaks come with a drain plug to remove water after each session.

Do you sell sails for kayaks?
No, not yet. All products that we sell are available on the website. We are constantly working to improve the site and add to our product range.

Questions about payment and warranty

Do your kayaks come with a warranty?
Kayaks sold by Galaxy Kayaks have a 3-year warranty! You must keep your proof of purchase receipt and present it if making any claim.

The warranty covers damages to the hull of the kayak and manufacturing defects, not the effects arising from improper use of the kayak. The accessories that come with the kayaks are not covered in the warranty.

Returns
Customers can return an item within a period of 30 days from the date of purchase. A refund can only be made if the item has not been used and still has its original packaging. Shipping costs of returning an order will be assumed by the customer.

Official documents

Product Specifications and Serial Number
Every Galaxy Kayak comes with a product specification sheet of your kayak and invoice (which is sent to your email address). The product specification sheet comes on the exterior of your kayak. These documents can be combined to generate your kayak serial number that can be added to your kayak by you if you should need to for any reason.

If for any reason you receive your kayak without one, please contact us.

Receipts and Invoices
Each purchase on our website comes with a digital receipt and for kayaks this receipt is a valid proof of ownership. It is also a valid form of proof of purchase for your warranty.

If you require an invoice please get in touch with us, detailing your company information, through the contact page on the website.

Safety first

Kayaking is a high-risk sport. It is very important to have basic safety training before heading out on a kayak.

Galaxy Kayaks is not responsible for your safety or training. We ask that you take all necessary safety precautions and have maximum respect for the power of nature.

Here are some simple rules to help your confidence on the water:

1. Never go kayaking alone
2. Never go out without a personal floatation device
3. Obtain certified first-aid training
4. Learn and practice how to get in and out of your kayak from out in the water
5. Wear appropriate clothing and dress for weather and water conditions
6. Never leave without checking all your equipment
7. Never go out in dangerous conditions
8. Never paddle in flood conditions
9. Never leave without checking the weather conditions
10. Be aware of river water levels, tidal changes, dangerous currents, underwater hazards, and weather changes
11. Always notify friends and family of where you go and how long it will take
12. Make sure your mobile phone is well stored in a waterproof bag
13. Always take a radio with you to communicate with fellow paddlers and the coastguard
14. Always take all necessary safety equipment: knife, flashlight, whistle etc...
15. Never go without necessities like water, sun cream, a hat, sun glasses and some high energy food (like an energy bar)

Kayaking is a very fun and healthy sport. It's a great way to get in shape and enjoy Mother Nature at the same time!